How do I return an item?
Items purchased at a store location should be returned directly to the store where they were purchased.
1. Print & complete the Return & Exchange form (.pdf)
2. Place the form and your unworn shoes in the original shoe box.
3. Use a traceable insured method of shipping, and ship to:
Attn: INTERNET RETURNS
836 Avocado Ave
Newport Beach, CA 92660
You must print and complete our return form, and include it with your shoes in their original box in order to receive your exchange or credit!
Unconditional Unworn Returns
We're so confident that you'll be pleased with your products that we guarantee them unconditionally. If you are unhappy with your purchase for any reason, simply return the unworn shoes to the address below for a refund or exchange within 30 days of the original ship date. We will either issue a credit to your card account or ship replacements back to you at no extra charge.
Conditions for Return Re-boxing Policy
All shoes which are returned for refund or exchange must be returned in the original undamaged manufacturer's box and placed inside a protective cardboard box for shipment. All labels must be placed on the protective cardboard box and not on the shoebox itself. If the shoebox is damaged or missing from your return, the amount of your refund will be reduced by the standard re-boxing fee then in effect, not to exceed ten dollars ($10.00). Returns received after 30 days are subject to a restocking fee up to 25%
Error in Shipment
If the unworn shoes you are returning to us are being returned due to an error we made in shipping, please enclose a receipt for your return shipping and we will gladly refund you the amount you paid to return the incorrect unworn item.
Worn Returns/Defective Shoes
We reserve the right to reject returns that are worn. All worn returns are fully inspected for manufacturer's defects by our quality control department. If the worn shoe is determined not to be defective by reason of faulty manufacture, the worn shoe will be returned to you. We employ highly trained specialists who have strong working knowledge of manufacturing processes and shoe construction. All decisions made by our quality control department are final. If, however, your shoes are determined to be defective for any reason, we will exchange or refund the shoe for/to you and we will reimburse you for your return shipment back to us in the process.
Where do I Send My Return?
New unworn merchandise may be returned to our returns department . Please use a traceable insured method of shipping, mark your package clearly, and send your shoes back to us at:
ATTN: Internet Returns
836 Avocado Ave
Newport Beach, CA 92660
When Will I Be Refunded?
As soon as we receive your return , we will immediately refund your money to the account you purchased them with. Most of the time, this will show in 2-4 business days. However, as different banks have different policies, it may take longer for your refund to process. If your refund does not show in the allotted time, please contact your bank.
The Shoes I am Returning Were a Gift - What are my options?
If the item you are returning was a gift sent to you by someone else you will not be eligible to refund the shoes if you return them back to our warehouse. With proper order identification, (and receipt of the merchandise in accordance with our returns policy) we will create a new account for you and grant you Store Credit for the original purchase value of the product returned. This credit may be used toward any product we sell on the internet.
If you received a pair of shoes that was paid for by someone else at a different address, the same rules apply as with a gift. Refunds will only be issued if the original paying party returns the shoe directly to us as in a standard return. You will need the original order number before you send your return to us. If you do not have this number, E-MAIL your request to our service department or firstname.lastname@example.org.
For your protection, our live support personnel are not authorized to give order numbers over the phone or chat. Please include the name and contact information of the party who purchased your gift as well as your name and contact information. Once we reconcile the order we will confirm the order number with you to expedite your return.